How Dragonia Casino Handles Your Personal Data

Dragonia Casino operates under Curacao license 8048/JAZ2024-015 and treats your personal data as a regulated asset, not a marketing tool. When you register, deposit through Visa, Mastercard, Skrill, Neteller, MuchBetter, Jeton, Paysafecard or crypto rails (Bitcoin, Ethereum, Litecoin, Dogecoin, Tether), we collect only what KYC/AML rules and our payment processors require: full name, date of birth, residential address, email, phone, IP and device fingerprint, plus the wallet or card identifier tied to each transaction.

Gameplay records from Pragmatic Play, Evolution, NetEnt, Nolimit City, Play'n GO and other listed providers are stored for fairness audits and dispute resolution. Round IDs, stakes and outcomes on titles like Gates of Olympus, Sweet Bonanza 1000, Aviator, Crazy Time and Mines are kept for a minimum of five years, in line with standard iGaming retention rules.

Your data is encrypted in transit (TLS 1.3) and at rest (AES-256). We never sell information to third parties. Marketing emails, SMS, Telegram alerts and phone callbacks are opt-in and can be switched off from your account dashboard at any time.

You can request access, correction, export or deletion of your records by emailing our Data Protection team or opening a live chat ticket. Verified requests are processed within 30 days, except where financial regulations require us to retain transaction history longer.

Dragonia Casino collects three buckets of personal data. Account data covers your email, date of birth, residential address and a government ID used for the KYC check tied to Curacao licence 8048/JAZ2024-015. Financial data includes the deposit method on file (Visa, Mastercard, Skrill, Neteller, Bitcoin, Tether, Litecoin, Ethereum, Dogecoin, Paysafecard, MuchBetter or Jeton) and the last four digits of any card used. Technical data covers your IP, device fingerprint, browser type and session timestamps.

We use this information to verify identity, process deposits and withdrawals in USD, credit the 100% welcome bonus up to $2,000 plus 200 free spins, and meet AML reporting duties. Gameplay logs from Pragmatic Play, Evolution, NetEnt and the other 10 studios on site are kept to settle disputes on titles like Gates of Olympus, Sweet Bonanza 1000 and Crazy Time.

Account records are held for five years after closure, as required by the licensor. Marketing data is deleted within 30 days of an opt-out request sent to our email or live chat team. We never sell personal data to third parties; sharing is limited to payment processors, the regulator, and fraud-prevention partners under written contracts.

Dragonia Casino keeps personal data only for the period needed to operate your account, satisfy our Curacao licence obligations (8048/JAZ2024-015), and meet anti-money-laundering record-keeping rules. Identity documents submitted during KYC, transaction logs covering Bitcoin, Visa, Skrill, Neteller, Tether and the other supported rails, plus betting history across casino, live, slots, poker and sportsbook products are retained for five years after your last session, then deleted or fully anonymised.

Active-account data such as email, login records and bonus history (including the 100% up to $750 welcome offer and the 200 free spins package) stays on file while your wallet is open. If you self-exclude, responsible-gambling flags are held for a minimum of seven years so we can honour the block across future sign-up attempts. Marketing consents and communication preferences are purged within 30 days of withdrawal of consent.

Closed-account residual data is moved to cold storage with restricted access, encrypted at rest using AES-256. Customer-support transcripts from email, live chat, phone and Telegram are kept for 24 months for dispute resolution, then erased. Game-round logs from providers such as Pragmatic Play, Evolution, NetEnt and Big Time Gaming follow the same five-year window required by our regulator.

You have the right to ask Dragonia Casino what personal data we hold about you and to receive a copy in a portable format, usually JSON or CSV, within 30 days of a verified request. The same window covers requests to correct inaccurate fields such as a misspelled name, an outdated address, or a payment method linked to your Visa, Skrill, Neteller, or Bitcoin wallet. Identity checks are mandatory before any change is applied, because the account secures real balances in USD and any associated crypto holdings (BTC, LTC, ETH, USDT, DOGE).

Deletion is available once anti-fraud, AML, and tax retention duties tied to our Curacao license 8048/JAZ2024-015 have expired, typically five years after the last transaction. You can withdraw marketing consent at any moment through the email footer, the in-account preferences panel, or by writing to our support team via live chat, phone, Telegram, or email. Restriction and objection requests are logged and answered by a named privacy officer, not a template.

If a response does not satisfy you, escalate to the Curacao Gaming Control Board or your local data authority. We will share the case file, internal ticket ID, and decision rationale on request, without redaction beyond what regulation requires.

Dragonia Casino uses cookies to keep you signed in, remember your currency preference (USD), and protect sessions against fraud. Strictly necessary cookies cover login state, the deposit flow for methods like Visa, Mastercard, Bitcoin, Skrill and Tether, and security checks tied to our Curacao license 8048/JAZ2024-015. Without these, core features such as claiming the 100% welcome bonus up to $2,000 with 200 free spins would not work.

Functional and analytics cookies help us measure which titles get played most (Gates of Olympus, Sweet Bonanza, Aviator, Crazy Time) and which providers load fastest, including Pragmatic Play, Evolution, NetEnt and Nolimit City. We use aggregated data to fix slow pages, tune the live casino lobby, and improve sportsbook odds delivery. No payment card numbers or passwords are stored in cookies.

You can manage preferences in the cookie banner shown on your first visit, or reset choices any time from the footer link. Blocking non-essential cookies will not stop you from playing, but features like recently played games, regional promotions, and personalized recommendations may be limited. For questions, contact support via live chat, email, phone or Telegram.

Although Dragonia Casino operates under a Curacao license (8048/JAZ2024-015) and primarily serves players in the United States, we extend GDPR-style protections to every account holder regardless of residence. If you reside in the European Economic Area, the United Kingdom, or any region covered by similar statutes, the General Data Protection Regulation grants you a defined set of rights over the personal data we process during registration, deposits, gameplay on titles like Gates of Olympus or Crazy Time, and communication through Email, Live chat, Phone, or Telegram.

Under Articles 15 through 22, you may request access to your records, ask for corrections, demand erasure (the right to be forgotten), restrict certain processing, port your data to another operator, and object to direct marketing. Requests are handled within 30 calendar days at no cost, except where filings are manifestly unfounded or excessive.

To exercise any right, submit a written request from the email address tied to your account. We will verify your identity using existing KYC records, then confirm the outcome in writing. Certain financial and anti-money laundering data must be retained for five years after account closure, as required by law, and cannot be deleted on demand.